Effective Date: June 15, 2026

Refund and Credit Policy

This Refund and Credit Policy governs all credit purchases and billing matters related to the Watchborg platform operated by Watchborg Inc.

1. Overview

Watchborg uses a credit-based billing model. Credits are purchased in advance and consumed when inspections are processed. This policy outlines the terms governing credit purchases, refunds, and billing disputes.

2. No Refunds Policy

All credit purchases are final. Once credits are added to your account, they cannot be reversed or refunded. Credits are:

Non-refundable — no refunds will be issued under any circumstances
Non-transferable — credits cannot be moved between accounts
Not redeemable for cash — credits have no cash or cash-equivalent value

3. Credit Expiration

Credits do not expire as long as your account remains active and in good standing. If your account is suspended or terminated, credit availability may be affected as described in Section 6 below.

4. Billing Errors

If you believe a billing error has occurred — such as a duplicate charge or an incorrect amount — you must contact us to initiate a dispute.

You must contact support@watchborg.com within 30 calendar days of the transaction date to dispute a billing error.

We will investigate all reported billing errors and correct confirmed errors promptly. Disputes submitted after the 30-day window may not be eligible for review.

5. Service Interruption

If the Watchborg platform experiences extended downtime — defined as more than 72 consecutive hours — that prevents you from using your credits, Watchborg may, at its sole discretion:

Issue service credits to your account
Extend the validity period of existing credits

Any remediation for service interruptions is provided at Watchborg’s sole discretion and does not constitute a guarantee of uptime or availability.

6. Account Termination

Upon account termination — whether voluntary (you close your account) or involuntary (terminated for policy violation) — any remaining credits in your account are immediately forfeited. Forfeited credits:

Cannot be recovered
Cannot be transferred to another account
Cannot be refunded or converted to any form of payment

7. Apple App Store / Google Play Purchases

For credit purchases made through in-app purchase on iOS (Apple App Store) or Android (Google Play Store), refund requests must be directed to the respective platform:

Apple App Store: Request a refund through reportaproblem.apple.com
Google Play Store: Request a refund through the Google Play order history

Refund eligibility for in-app purchases is governed by Apple’s or Google’s respective refund policies. Watchborg has no ability to issue refunds for purchases processed through these platforms.

8. Changes to This Policy

Watchborg reserves the right to modify this Refund and Credit Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the platform after changes are posted constitutes acceptance of the revised policy.

We encourage you to review this policy periodically for any updates.

9. Contact

For billing questions or dispute claims, contact us at:

Email: support@watchborg.com

This policy is effective as of June 15, 2026 and applies to all users of the Watchborg platform.